People · Workshop

The people behind the work.

Meet the 13 people across leadership, customer service, finance and the workshop who connect Torque Monsta performance work with the wider capability of Vulcan Motors.

/ 01

A good result depends on more than the person holding the tool. It takes a clear brief, sensible planning, capable workshop work, honest updates and organised support behind the scenes.

Two brands · one team

Torque Monsta focuses on performance tuning, hardware, fabrication and customisation. Vulcan Motors supports MOT testing, servicing, diagnosis and repair. Sharing people and facilities means the complete vehicle can stay part of the conversation.

Understand the Vulcan Motors connection →
13people across the business
3customer service advisors
6workshop technicians and testers
2connected automotive brands
TEAM / 01 · Leadership

One direction across two automotive brands

The leadership team connects the performance workshop, the wider Vulcan Motors operation and the business systems behind them. That joined-up view matters when a modified vehicle also needs routine care, diagnosis, repair or MOT work.

Ben Rounds

Owner, Managing Director, Head of Business Development & Tuning Specialist

Business OwnerTuning SpecialistOperations & Growth

Owns and leads the wider business, heads business development and day-to-day operations, and remains the group’s tuning specialist for ECU, TCU and joined-up performance projects. Ben connects customer goals with software, supporting hardware and workshop capacity while directing growth, future expansions, investment and potential acquisitions across both brands.

Gary Parker

Owner, Workshop & Site Director

Business OwnerSite PerformanceWorkshop Leadership

Co-owns the business and is accountable for performance and throughput across the complete Sandhurst site. Gary leads workshop operations, vehicle allocation, technical standards and quality control, while also overseeing reception staff, booking flow, capacity planning and the movement of every authorised job from arrival to handover.

Gary Rounds

Owner, Finance & Administration Director

Business OwnerGroup Finance PlanningAdministration

Co-owns the business and leads group finance planning, governance, administration and clerical oversight. Gary supports budgeting, investment decisions, supplier and financial controls, record keeping and the longer-term planning that allows both customer-facing brands and the shared workshop to operate dependably.

TEAM / 02 · Customer service

A clear route from idea to booking

The service advisors help turn a goal, symptom or parts enquiry into a useful workshop brief. They coordinate the booking, keep communication moving and make sure the agreed next step is understood.

Imogen Galvin

Service Advisor & Parts Coordinator

Handles incoming enquiries, gathers registrations, specifications and project goals, coordinates bookings and translates workshop findings into clear updates. As a Parts Coordinator, Imogen also helps identify application details, organise quotations and availability, connect ordered components to the correct job and keep customers informed about parts-dependent timings.

Holly Cromack

Part-Time Service Advisor

Provides part-time front-of-house support across calls, bookings, vehicle arrivals, workshop messages and collection arrangements. Holly helps keep customer information accurate and makes sure practical project details reach the right person.

Lisanne Pearce

Service Advisor & Parts Coordinator

Plans bookings, coordinates approvals and progress updates and supports clear vehicle handovers. As a Parts Coordinator, Lisanne connects application checks, supplier information, ordered components and workshop scheduling so the correct parts and job instructions are ready at the right point in each project.

TEAM / 03 · Finance & administration

The organisation behind every project

Accurate accounts and administration support the visible workshop work and help keep records, suppliers and day-to-day business processes organised.

Hayley Todd

In-House Accountant, Bookkeeper & Administrator

Handles day-to-day bookkeeping, accounts, invoices, records, supplier administration and the practical clerical work shared by both companies. As the in-house accountant, Hayley keeps financial information organised, supports routine reporting and gives the reception and workshop teams dependable administrative foundations.

TEAM / 04 · Workshop team

The practical capability behind the build

The wider workshop team brings together MOT testing, mechanical repair and air-conditioning capability. That matters because performance work is strongest when the complete vehicle is healthy, safe and understood.

Garry Cracknell

Master Technician & Auto Electrician

MOT TesterAuto ElectricianAir-Conditioning Technician

Leads complex mechanical and conventional auto-electrical investigation as the workshop’s Master Technician and Auto Electrician. Garry combines structured diagnosis with engine, drivetrain and systems knowledge, and also supports MOT testing, air-conditioning work, technical mentoring and difficult repair decisions.

John Todd

Vehicle Technician & Powerflow Fabricator

Powerflow FabricatorMOT TesterAir-Conditioning Technician

Primarily works as a vehicle technician across inspection, servicing, mechanical repair and air-conditioning, and is also one of the workshop’s specialist Powerflow fabricators. John takes a layout-led role in assessing the vehicle underside, planning routing, selecting silencers and tailpipes, preparing stainless components and building made-to-measure systems around clearance, movement, sound and finish.

Chris Wilkes

Vehicle Technician & Powerflow Fabricator

Powerflow FabricatorMOT TesterAir-Conditioning Technician

Primarily works as a vehicle technician across maintenance, inspections, fault-led mechanical repair and air-conditioning, and is also one of the workshop’s specialist Powerflow fabricators. Chris brings a fabrication-and-finish focus to cutting, forming, welding, hanger placement, sealing and final alignment while supporting wider workshop quality checks.

Matt Haggart

Technician

MOT TesterAir-Conditioning Technician

Primarily works as a vehicle technician across routine servicing, inspections, mechanical repair, component replacement and air-conditioning, while also supporting MOT workload when required. Matt focuses on methodical practical work, clear findings and the function checks needed to return vehicles safely and properly documented.

Chris Allen

Primary MOT Tester & Air-Conditioning Technician

Primary MOT TesterAir-Conditioning Technician

Leads the workshop’s day-to-day MOT testing workload as the primary MOT tester, carrying out inspections to the required standard and maintaining clear, consistent recording of results and observations. Chris also supports air-conditioning performance checks, servicing and recharge work, and helps coordinate authorised follow-up repairs identified during testing.

Robert Elder

Junior Vehicle Technician

Air-Conditioning Technician

Primarily supports the technician team with servicing, inspections, component replacement and general mechanical repair while continuing to develop diagnostic and mechanical experience. Robert also contributes to air-conditioning work and completes tasks with the appropriate technical supervision and final checks.

How we work together

A better build starts with a better brief.

Your first contact does not need to be technical. Tell us the car, what is already fitted, what you want to change and how you use it. The team can then bring the right people into the job.

  1. 01

    Customer conversation

    The service advisors capture the vehicle, current setup, priorities and constraints.

  2. 02

    Workshop planning

    Gary Parker and the workshop team help establish the inspection, technician, tooling and likely sequence.

  3. 03

    Mechanical foundation

    Health, servicing, MOT, tyres, brakes and supporting hardware can be considered alongside the performance goal.

  4. 04

    Delivery and handover

    The completed work, limitations, maintenance implications and sensible next stage are explained.

A workshop for real conversations

Meet the team, then tell us about the car.

We are happy talking to experienced modifiers and first-time enthusiasts alike. Questions are welcome, and there is no expectation that you arrive knowing the name of the part or calibration you need.

Clear optionsHonest limitationsJoined-up planningQuestions encouraged
Talk to Torque Monsta →